Bogor, 23 May 2016
From : Syafkithea Department
To : Mr. Detheika
Dear
sir,
Replying
to a letter complaining that Mr. Detheika send on 22 May 2016. We as management
Syafkithea will soon replace all the raw materials to order after we finished
checking team.
We
realize that the damage to the raw materials will greatly disrupt the process
of the company. However, in order to be understood that our initial conjecture
that the damage to the machine caused by damage to the transport pathway
causing the package rubbed against the inside of the truck. As for the problem
of goods that do not comply with the order is purely our fault.
In
addition, damage to roads also causes congestion which then led to the delay of
the raw material. We will strive to improve our service and as soon as possible
to replace the fax machine is broken and not in accordance with the order. We
will also strive to be thorough and careful in storing and carrying goods.
For
that we all Syafkithea management apologized for the inconvenience and lack of
services that we provide. I hope this incident does not make cooperation that
has existed be tenuous. Similarly, a reply of the complaint that Mr send a few
days ago. Thank you for your attention and cooperation.
Sincerely
Syafkithea
Manager
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